What happens if you forget railcard

You can appeal against a penalty fare in writing or online within 21 days starting the day after the issue date. You can also make your appeal online at www. Penalty Services is an independent organisation. They will consider your appeal based on the facts of the case and rule on whether to uphold or cancel the penalty fare.

If you can't find the answer to your question then use our online form. What is a penalty fare? Penalty fares can be issued by authorised railway staff. These include: guards revenue protection officers ticket inspectors station platform staff.

When are penalty fares issued? Penalty fares can be issued, for example, if you: travel without a valid ticket can't produce an appropriate railcard on a discounted ticket travel in first class with a standard ticket travel on a child rate ticket when you are aged 16 or over travel past the destination on your ticket If you have not activated a day pass for your Flexi Season ticket before boarding the train Find out more about penalty fares.

What is a permit to travel? If you don't have a valid ticket or a permit to travel then you may have to pay a penalty fare. What happens if I forget my Season ticket or photocard? Please note this does not apply to Flexi Season tickets. What happens if I don't pay the penalty fare?

Firstly you will receive a reminder letter advising you of the money that you owe us. If the ticket office is closed do I still have to buy a ticket? Yes, you must have a valid ticket or permit to travel before you start your journey.

Could I get a penalty fare if I sit in first class with a standard ticket? Our revenue inspectors travel around our network and can issue penalty fares to passengers who do not hold valid tickets. This includes anyone in first class with a standard class ticket.

In the unlikely event that you buy a ticket from one of our self-service machines, and then find a cheaper one for the identical journey, you could be entitled to a refund for the difference.

This applies to all refund applications where a paper ticket has been printed, including season tickets. Please include the ticket reference number in the additional comments section on the online refund form and we will be able to cancel your booking. Please include your unique smartcard number as shown on the bottom of the card in the additional comments section.

Please include the AO ticket reference number below the barcode in the additional comments section on the online refund form. Upload a screenshot or clear photograph of the eTicket and we will be able to cancel your booking. If you are having issues submitting the form please press the Ctrl and F5 keys and resubmit your form. If using a mobile device you might need to clear your browser history and website data then resubmit your form. Buy tickets. You are not signed in English.

Train times Live train arrivals and departures How busy will my train be? Planned improvements Timetables Mobile app Network map Engineering work weekly summary November engineering work December engineering work January engineering work Ongoing improvement work Car park improvements December timetable consultation.

Home Help and support Train ticket refunds. Train ticket refunds. Advance tickets. Rangers and Rovers tickets. Season tickets. To qualify for a refund, you must meet the following criteria: Weekly - there must be at least 3 days remaining on your season ticket Monthly and monthly plus - there must be at least 7 days remaining on your season ticket Annual - there must be 7 weeks or more left on your season ticket Season tickets are discounted, and the refund is not a fixed proportion of what you paid.

Replacement season tickets. Monthly auto-renewal season tickets. Flexi Season tickets. We are unable to extend the use by date. A refund of unused tickets is available and must be requested before the expiry date. Car park season tickets. Forgotten your season ticket?

Forgotten your Railcard? Our website. If you have multiple tickets to refund, please ensure you select all tickets to be refunded. A South Western Railway station. Unfortunately you are unable to swap a plastic Railcard to a digital Railcard.

However, when the time comes to renew your Railcard you can do this online and choose to have a digital Railcard. Unfortunately you can only have one version of your Railcard — either plastic or digital. Once you have purchased your Railcard you cannot change the type of Railcard you have. Skip navigation. Renew my Railcard Manage my Railcard.

Managing your digital Railcard What is a digital Railcard? What is a digital Railcard download code? How do I add a digital Railcard to my device? What is a digital Railcard? How can I buy a digital Railcard? How quickly will I get my new digital Railcard? Can I renew to a digital Railcard?

What is the digital Railcard download code? Select "Add an existing Railcard" at the top of the screen. Step 1 Step 2 Step 3 Follow the link to ' My Railcard ', and scroll down to the Railcard you would like to generate a download code for - selecting the 'Details' button. What happens if I lose my device? You can store your digital Railcard on up to two devices at a time.